Terms of sales
Article 1: Application Fields and Modification of the General Conditions of Sale
These general conditions of sale apply to all orders placed on the website https://www.exocet-original.com.
This site is operated by SARL Flying Fish, here named 'Flying Fish SARL'. These conditions will be deemed accepted by any customer having validated an order on the site www.exocet-original.com. Flying fish SARL reserves the right to adapt or modify at any time these terms and conditions of sale. In case of modification, it will be applied to each order the general conditions of sale in force on the day of the order.
Article 2: Products orders
Article 2.1 : Order process
An order is made as follows: After browsing the site and adding the items he wants to buy in his basket, the customer must register to fill the billing and delivery information and be able to track the status of his order in the part my account. After having confirmed the basket, the customer will be able to choose the mode of payment that he wishes to validate the payment. In the case of a check or bank transfer payment, the order is taken into account as soon as it is validated and the customer receives a summary by email, the status of the order is then "Pending". The product (s) will only be sent upon receipt of the payment. In the case of a Paypal or Credit card payment, the order is taken into account and reported "Pending payment" to the customer, it will change to the status "In process" when it has been paid and accepted on the site Paypal or any other means of payment. Whatever the means of payment chosen, your order will only be validated when you have received a second email acknowledging your order. This notification then confirms the availability, integrity and preparation of the sending of your order. In case of problem related to the product (s) ordered (s), Flying Fish SARL reserves the right to cancel the order. You will receive an order cancellation email and in the case of a payment cb or paypal, the amount of the transaction will be refunded. At the time of sending the package, you will receive an order "Shipped" with the delivery information.
Article 2.2 : Product availability
Our products and prices are valid as long as they are visible on the site, while stocks last. Upon receipt of your order, we check the availability of the product (s) ordered (s). In case of unavailability, we commit ourselves within 30 days from the validation of the order either to deliver the ordered product, to offer you a similar product at a similar price, or to refund you by check or refund paypal. In case of out of stock on one of the products of your order: We ship the rest of your order.
Article 3 : Orders validation and electronic signature (law of March 13, 2000 on the electronic signature)
Any order signed by the consumer by "double click" is an irrevocable acceptance that can be challenged only within the limits provided in these terms and conditions. The "double click" associated with the authentication and non-repudiation procedure and the protection of the integrity of the messages constitutes a validation of the tacit contract between the seller and the buyer. This validation is valid between the parties in the same way as a handwritten signature.
Article 4 : Price
Flying Fish SARL reserves the right to change prices at any time but agrees to apply the rates in effect that you have been given at the time of your order, subject to availability on that date. The prices indicated by default on the site are VAT (French VAT 20,0%), nevertheless if you are registered as a customer with a delivery address outside EEC or DOM TOM, the tariffs will be displayed Without taxes (excluding VAT) . Shipping outside the EEC will be accompanied by invoices in 3 copies and the customs clearance slip. ATTENTION: for these deliveries outside the EEC and DOM TOM of the customs clearance fees and other taxes at the entrance of the country of destination will be required to you to recover your parcel and will be at your expense and not at the expense of the salesman. To know the rates and amounts of these taxes please consult the tariffs in force for your country.
Article 5: Terms of Payment and Security
You can pay by:
Credit card: Payment is made via the secured Paypal or Stripe payment interfaces. No banking information transits on our site, the credit card payment is completely secure thanks to the paypal interface.
Security: The details of your credit card are encrypted using SSL (Secure Socket Layer) and never transit unencrypted over the network. Payment by credit card is directly made with Paypal. Flying Fish SARL has no access to these details, and does not keep them on its servers. That's why they are required for each new transaction on our site.
Retention of title clause: The products remain the property of Flying Fish SARL until complete collection of the order by Flying Fish SARL. However, from delivery to the customer, the risks of the goods delivered are transferred to the customer.
Payment Failure: Flying Fish SARL reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in question. course of administration.
Article 7: Responsibilities
Flying Fish SARL can not be held responsible for the breach of the contract concluded from time to time, force majeure, or in case of total or partial strike of postal services, carriers, and disasters caused by floods or fires. For products purchased to meet business needs, Flying Fish SARL will not incur any liability for any consequential damages as a result of the present, business interruption, loss of profit, damages or costs, which may occur. The choice and purchase of a product or service are under the sole responsibility of the customer. The total or partial impossibility to use the products in particular due to incompatibility of the material can not lead to any compensation, reimbursement or questioning of the responsibility of Flying Fish SARL, except in the case of a hidden defect, non-compliance, defect or exercise of the right of withdrawal envisaged under Article 7. In case of hidden defect, you have the choice between cancel the order or keep the product against a price reduction. In case of non-delivery of an order or part of order, you have one (1) month maximum (from the date of departure of our warehouses) to show you. Beyond this deadline, we will not accept any claim.
Article 7: Right of withdrawal
In accordance with Article L.121-20 and following of the Consumer Code, the consumer has a period of 14 working days from the date of delivery of his order, to return any item that does not suit him and request the exchange or refund without penalty, with the exception of return charges.
For this, the package must not have been unpacked or mounted. We promise to refund or exchange any unused and returned product in its original packaging within 14 days of receipt of your package.
To do nothing more simple, simply contact our sales department to obtain a return number, or fill out the withdrawal form that you can download here and send it back.
Return costs are the responsibility of the customer.
If a product exchange (size, color) is requested, the return shipping costs will be charged. In the case of a refund request, the total amount of the product and related transportation costs will be reimbursed.
The return costs in case of withdrawal remain the responsibility of the customer. In order to ensure the follow-up of your parcel, thank you to choose to make your return in sending followed. For products over 15kg or very bulky, we will take care of the removal. These fees will be deducted from your refund.
Refund method: After receipt and acceptance of the return, we will refund you within 3 working days, no purchase order will be published. The method of refund will be the same as the one you used when paying your order, credit card, Paypal, check or bank transfer. Only the price of the product (s) returned will be charged to the account, the shipping costs initially paid for this order will not be refunded.
Article 8: Guarantees, insurance and after-sales
On new products sold on https://www.exocet-original.com (with or without promotions), the manufacturer's warranty is usually two year, only the defective part can be supported. To benefit from the product warranty it is imperative to keep the invoice for the purchase of the product. We remind you that you also benefit from the legal guarantee of hidden defects in application of articles 1641 and following of the civil code.
Pursuant to Article 211-4 and following of the Consumer Code, Flying Fish SARL undertakes to deliver a product that complies with the contract and is liable for any lack of conformity existing at the time of delivery.
Flying Fish SARL also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it has been charged to it by the contract or was carried out under its responsibility.
Flying Fish SARL is committed to providing a good in front of:
1 ° Be fit for the usual expected use of a similar good and, where appropriate:
- correspond to the description given by the seller and possess the qualities that he has presented to the buyer in the form of a sample or a model;
- present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.
For any after-sales service request, the product must be returned to Flying Fish SARL for expertise. This return will be taken care of by Flying Fish SARL.
If the warranty file is accepted, the product will either be repaired or replaced, at the sole discretion of Flying Fish SARL. In case of refusal of the warranty file, the return and reshipping of the product will be invoiced to the buyer. The product will not be returned until these charges are paid.
Artcle 9: Delivery
Flying Fish SARL undertakes to ship the products ordered and available in stock as soon as possible, using the mode of transport and the service provider most suited to the type of goods shipped.
Flying Fish SARL cannot be held responsible for delivery times once the goods have been entrusted to the carrier.
Flying Fish SARL cannot be held responsible for any damage resulting from delivery. Upon receipt of the goods, it is the buyer's responsibility to check that the package has not been damaged or opened. In the slightest doubt, the buyer must make written, dated and signed reservations with the carrier (on the transport document).
Take a picture of the written reservations as well as the damage caused, and send them back to us at contact(at)exocet-original.com.
It is up to the recipient of the package to check that the goods have not been damaged, in the presence of the carrier.
If in doubt, refuse the package. Any package accepted will be considered compliant and no recourse will be possible.
Article 10: Provisions of the law "Data processing and freedoms"
At any time, you have a right to access, modify, rectify and delete data concerning you (art 34 of the law "Informatiques et Libertés" of January 6, 1978).
Article 11 : Intellectual property
The entire content of the site (product description, videos, editorial texts, product images and logo) is the property of Flying Fish SARL. Any unauthorized use of this content by a third party whether on a web support (website) or other publications is strictly prohibited. Failure to respect this intellectual property will lead to prosecution.
Article 12: Company Contact Information
Flying Fish SARL has set up and operates the website https://www.exocet-original.com/.
Flying Fish SARL Location Runavel,
Tel +33 (0) 2 98 45 52 87